Contact Us
Get in Touch
We're here to help with any questions about your Photira device, your order, or anything else. We typically respond within 1–2 business days.
Business Hours
Monday – Friday, 9:00 AM – 6:00 PM (CST)
What to Include in Your Message
To help us assist you faster, please include:
- Your order number (if applicable)
- A description of your question or issue
- Photos or video if you're reporting a product issue
Returns & Warranty
For return or warranty inquiries, please review our Return & Refund Policy before reaching out — it covers most common questions about defects, damage on arrival, and warranty claims.
Company Information
Photira is a brand operated by Shanghai Puxie Medical Technology Co., Ltd. (上海普协医疗科技有限公司), the company responsible for your purchase at photiraskin.com.
No. 101 Youyi West Road, Baoshan District
Shanghai, China 201901
Email: support@photiraskin.com
WhatsApp: +86 19117288683
The Photira mask is model KKS-225, covered by FDA 510(k) clearance K254007 (held by its manufacturer, SZ KKS Silicone & Electronic Co., Ltd.) and sold under the Photira brand with the manufacturer's private-label authorization. The model number is printed on the device label and packaging. Details and the FDA record: Clinical & Regulatory Transparency.