Return & Refund Policy

Last updated: September 24, 2026

Photira stands behind the quality of every device we ship. Here's how returns, warranty coverage and damage/defect claims work.

30-Day Returns on Unopened Items

If your device is unopened and in its original, unused condition, contact us within 30 days of delivery at support@photiraskin.com and we'll be happy to help with a return. Return shipping is paid by the customer; there is no restocking fee. Refunds are processed within 10 business days of receiving the return.

1-Year Warranty

Every Photira LED Light Therapy Mask is covered by a 1-year limited warranty against manufacturing defects, starting from the delivery date. If your device stops working properly due to a manufacturing defect within this period, we'll repair or replace it at no cost to you.

Damaged or Defective on Arrival

If your device arrives damaged or has a manufacturing defect, contact us within 30 days of delivery at support@photiraskin.com with:

Your order number
Clear photos or a short video showing the damage or issue
A brief description of the problem

Upon verification, we'll arrange a replacement at no additional cost to you. In cases where a replacement isn't available or isn't the right fit, we may offer a refund at our discretion.

Tip: we recommend recording a short unboxing video when you open your package — this makes any damage claim faster and easier to verify.

Warranty Claims (Within 1 Year)

Email support@photiraskin.com with your order number, photos/video of the issue, and a description of the problem
Our team will review your claim and may ask for additional information to verify the manufacturing defect
Once verified, we'll send a replacement unit or arrange a repair, typically within 5–10 business days

What's Not Covered

This warranty covers manufacturing defects only. It does not cover:

Damage caused by misuse, accidental drops, or unauthorized modification
Normal wear and tear
Change of mind after use (see below)

Used Devices

Because Photira is a personal-use skincare device, we're unable to accept no-reason returns or refunds on devices that have been opened or used. Manufacturing defects are always covered by the 1-year warranty.

Order Cancellations

Orders can be cancelled free of charge within 24 hours of purchase, before they ship. Contact support@photiraskin.com as soon as possible if you need to cancel.

This page summarizes our official Refund Policy; if they ever differ, the official policy applies.