Last updated: [填写上线日期]
Photira stands behind the quality of every device we ship. Here's how warranty coverage and damage/defect claims work.
1-Year Warranty
Every Photira LED Light Therapy Mask is covered by a 1-year limited warranty against manufacturing defects, starting from the delivery date. If your device stops working properly due to a manufacturing defect within this period, we'll repair or replace it at no cost to you.
Damaged or Defective on Arrival
If your device arrives damaged or has a manufacturing defect, contact us within 7 days of delivery at support@photiraskin.com with:
- Your order number
- Clear photos or a short video showing the damage or issue
- A brief description of the problem
Upon verification, we'll arrange a replacement at no additional cost to you. In cases where a replacement isn't available or isn't the right fit, we may offer a refund at our discretion.
Tip: we recommend recording a short unboxing video when you open your package — this makes any damage claim faster and easier to verify.
Warranty Claims (Within 1 Year)
- Email support@photiraskin.com with your order number, photos/video of the issue, and a description of the problem
- Our team will review your claim and may ask for additional information to verify the manufacturing defect
- Once verified, we'll send a replacement unit or arrange a repair, typically within 5–10 business days
What's Not Covered
This warranty covers manufacturing defects only. It does not cover:
- Damage caused by misuse, accidental drops, or unauthorized modification
- Normal wear and tear
- Change of mind after use (Photira does not offer no-reason refunds on used devices; see below)
No-Reason Returns
Because Photira is a personal-use skincare device, we're unable to accept no-reason returns or refunds on devices that have been used. If your device is unopened and in its original, unused condition, contact us within 7 days of delivery and we'll be happy to help.
Order Cancellations
Orders can be cancelled free of charge within 24 hours of purchase, before they ship. Contact support@photiraskin.com as soon as possible if you need to cancel.
Questions?
Reach out anytime at support@photiraskin.com — we typically respond within 1–2 business days.