Refund policy

Return & Refund Policy

Last updated:July 21, 2026

Unopened items in original packaging can be returned within 30 days of delivery. Manufacturing defects are covered by the 1-year warranty.

Photira stands behind the quality of every device we ship. Here's how warranty coverage and damage/defect claims work.

1-Year Warranty

Every Photira LED Light Therapy Mask is covered by a 1-year limited warranty against manufacturing defects, starting from the delivery date. If your device stops working properly due to a manufacturing defect within this period, we'll repair or replace it at no cost to you.

Damaged or Defective on Arrival

If your device arrives damaged or has a manufacturing defect, contact us within 30 days of delivery at support@photiraskin.com with:

Your order number
Clear photos or a short video showing the damage or issue
A brief description of the problem

Upon verification, we'll arrange a replacement at no additional cost to you. In cases where a replacement isn't available or isn't the right fit, we may offer a refund at our discretion.

Tip: we recommend recording a short unboxing video when you open your package — this makes any damage claim faster and easier to verify.

Warranty Claims (Within 1 Year)

Email support@photiraskin.com with your order number, photos/video of the issue, and a description of the problem
Our team will review your claim and may ask for additional information to verify the manufacturing defect
Once verified, we'll send a replacement unit or arrange a repair, typically within 5–10 business days

What's Not Covered

This warranty covers manufacturing defects only. It does not cover:

Damage caused by misuse, accidental drops, or unauthorized modification
Normal wear and tear
Change of mind after use (Photira does not offer no-reason refunds on used devices; see below)

No-Reason Returns

Because Photira is a personal-use skincare device, we're unable to accept no-reason returns or refunds on devices that have been used. If your device is unopened and in its original, unused condition, contact us within 30 days of delivery and we'll be happy to help.

Order Cancellations

Orders can be cancelled free of charge within 24 hours of purchase, before they ship. Contact support@photiraskin.com as soon as possible if you need to cancel.